Some of the particulars regarding the calls may vary depending on local circumstances. While there are no national surveys detailing the full extent of 911 misuse and abuse, estimates from various organizations and agencies suggest the problem is widespread in the United States and elsewhere. False burglar and fire alarm 911 calls (see the False Burglar Alarms guide in this series).įor the purposes of this guide, 911 misuse and abuse is divided into two categories: unintentional and intentional calls.§ Each category contains different types of 911 misuse and abuse calls, as described below.Multiple 911 calls about the same incident, such as multiple calls about a traffic accident.This guide does not address these problems: Misuse and abuse of 911 shares some similarities with the problems listed below, which require their own analysis and response.
Thus, this guide is mainly intended to describe an urgent problem and encourage police agencies to analyze and address it. The responses suggested are based on sound problem oriented policing principles, but as new phone technology poses additional challenges, some responses have yet to be tested. There is little evaluative research on 911 misuse and abuse.
It then identifies a series of questions to help you analyze your local problem, and discusses potential responses to it. This guide addresses the problem of misuse and abuse of 911.§ It begins by describing the problem and its scope.
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PDF Guide Order Bound Copy The Problem of Misuse and Abuse of 911 Misuse and Abuse of 911 Guide No.19 (2002)
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